BBC elektrospeciaalzaken B.V. operates on the Dutch consumer electronics market, offering their services to customers in 80 stores and on an e-shop. In 2013, together with the Belgian sister company, BCC reached a turnover of 688.6 million Euro.
Dynamics CRM support and development - Ensuring flawless operation and system development according to the customer's business needs.
Integration with BizTalk - Provide a reliable solution with sufficient permeability within the customer's heterogeneous environment.
Implementation of Dynamics AX - SAP replacement in order to reduce maintenance costs of the ERP system.
Critical Application Support - Ensure continuous operation and high availability of infrastructure and critical applications.
Proactive monitoring and support 24 × 7 of infrastructure and applications with 99.96% availability on all critical systems and applications, including ERP.
“In 2013, our cooperation with Blue Dynamic began with a relatively small scope of technical IT infrastructure management. Currently, Blue Dynamic is our strategic outsourcing partner, supporting our complete infrastructure and applications in 24 × 7 mode. Their overall commitment to provide services and projects is a real boost to BCC's innovation. Blue Dynamic is our respected IT strategy consultant. ”Jan Bloemendaal, Chief Information Officer, BCC elektrospeciaalzaken B.V.
Requirements analysis, system integration analysis. Solution development, testing and integration of AXs with fifteen surrounding systems, infrastructure design and installation, data migration, project management, delivery of licenses for Dynamics AX 2012 R3.
“We chose Blue Dynamic because they have experience from large international implementations for retail companies, and understand what is really important to us. We appreciate the complexity of the offered logistics solution and the coverage of all key business areas. They provide us with precise support throughout the life cycle of the project. ”Marco van Putten, Chief Information Officer, BCC elektrospeciaalzaken B.V.
The main ERP system is connected to the external suppliers, logistics, warehouses, individual stores and a web store surrounding systems via the BizTalk integration platform. This connection enables fast and secure data transfers between individual applications and is able to manage efficient data transfer, which is clearly centralized on the BizTalk platform.
The goal of this integration platform is to enable the maximum use of the MS CRM potential for call centers, marketing, customer communication management and company development planning. MS CRM is connected to the order, product and logistics system. As a result, the call center has recent data on orders, products, delivery dates and can provide complete date information to calling customers. Last but not least, the data obtained by this integration application is used for targeted marketing and long-term planning of the company's business strategy.
This application solves warranty and post-warranty service, complete information exchange between service partners and logistics companies, providing transport for the returned products and MS CRM, which is used as the main platform for solving service cases. Thanks to this solution, the customer always knows where his products are and what is the approximate time for solving the complaint.
At the same time, the warranty department has a powerful tool at its disposal containing detailed information from services on estimated costs, deadlines, solution proposals, etc. Based on this information, the warranty department can precisely decide how to proceed with a specific case.
The historical data obtained through this integration, stored in MS CRM, enables the planning of optimization and the setting of complaint parameters for the entire company. Technological information
A comprehensive server architecture DTAP currently containing 7 BizTalk application servers. We are currently moving to the Enterprise version of BizTalk and an architecture of high availability for the production and acceptance environment (AP). A wide range of used integration technology from web services, to FTP, SQL, SSIS data pumps.