Dynamics 365 Sales Simplified Sales Processes at Malina

The energy holding Malina, a. s., needed to simplify sales processes and in Blue Dynamic we found a solution - Microsoft Dynamics 365 Sales. Read more about how our solution has helped the company and what their views on cooperation are.

Energetic holding Malina, a. s., is a company operating in the field of energy. The company specializes in the production and distribution of electricity, gas and heat and is one of the most important players on the Czech energy market. Malina Energy Holding, a. s., has its premises all over the Czech Republic and employs more than 500 employees.

The company focuses on sustainable energy and the use of renewable energy sources and is known for its innovative energy projects and solutions.

Objectives of cooperation

The customer turned to us with a request to improve and set up business processes and to implement a system for managing business cases. He was looking for a reliable partner to help him deploy an IT system for managing and managing business cases. Our experience in the field Microsoft Dynamics 365 Sales and successful implementations for other clients were an important factor for the customer in choosing our company.

Customer's Key Needs

• Improving the efficiency of business processes: The need to improve the efficiency of the business process, which will manifest itself in faster and more efficient management of business cases from demand to execution, which in turn will translate into improved sales results.

• Increase Sales Team Productivity: The need to improve the overall productivity of the sales team, which will contribute to the effective management of the overall performance of the team and the monitoring of the performance of individual team members.

• Unifying data and providing a single source of truth: The need to unify data and create a single source of truth for all employees, so there will be more collaboration and reduce the risk of errors caused by duplicate data.

progress

ANALYSIS: First of all, it was necessary to carry out an analysis of the needs of the organization and propose the solution that will be most appropriate for the situation. After that, the preparation of the environment for the installation of the system is approached.

CONFIGURATION: After preparing the environment, Microsoft Dynamics 365 Sales was installed and configured to meet the specific requirements of the organization. This includes setting up business processes, roles and security.

TESTING AND TRAINING: After the installation and configuration was completed, it was necessary to test the system and test its functionality. Subsequently, staff training was carried out on the use of the new system.

DEPLOYMENT AND SUPPORT: After completing the training, Microsoft Dynamics 365 Sales is in sharp operation and the organization ensures its support and maintenance. At this stage, further adjustments can be made according to user feedback.

Results achieved with Microsoft Dynamics 365 Sales

Thanks to the implementation of Microsoft Dynamics 365 Sales, which enabled better management and management of customer data, resulting in improved customer relationships and increased customer satisfaction. Thanks to better data processing and analytics, it was possible to identify key customer segments and tailor offers and services to them, which had a positive impact on sales and profitability of the company.

The implementation of Microsoft Dynamics 365 Sales also brought more efficient work for employees who had better access to customer information and the history of their interactions with the company. This improved communication and collaboration between departments, and reduced time losses in repeated queries and seeking information.

We have improved the efficiency of the business process, along with increasing the productivity of the sales team and unifying data into a single source of truth.

Appreciation

Cooperation between companies Malina Energy Holding and Blue Dynamic in implementing Microsoft Dynamics 365 Sales was successful and brought significant benefits for both parties.

Thanks to the joint efforts, the cooperation between the two companies has always been very professional and mutually respectful. The two teams worked closely together to ensure successful implementation of the system and timely resolution of any problems. Communication between the companies was excellent and all questions and problems were dealt with quickly and efficiently.

“First of all, we would like to thank Blue Dynamic for their professional approach in all areas of cooperation. We fully recognize that our overall requirements for Microsoft Dynamics 365 Sales were not standard and we directly required an individual approach. At the moment, I do not regret a single step with the choice of a company that provided us with full-fledged comfort in the solution, individual approach and service. Not only am I satisfied with the company, but I can say straight away that I look forward to further cooperation in the future.“

Ladislav Zimovyan

Malina Holding