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DZ DRAŽICE

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Analysis for a Modern Field Service and Customer Support Solution.

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Designing a scalable Dynamics 365 solution for efficient service planning, customer support, and system integration.

Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Customer Service
Microsoft Power Apps
Microsoft Fabric
Power BI

INITIAL SITUATION / CHALLENGE

DZ Dražice needed to improve aftersales operations across multiple product divisions. The challenge was to design a modern solution for field service planning and customer support that would integrate with existing systems and scale with future business needs.

15

Service teams and stakeholders involved in aftersales operations.

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Our Solution

We delivered a comprehensive analysis for implementing Dynamics 365 Field Service and Customer Service. The solution blueprint covers service planning, customer support workflows, and integrations, providing a clear and safe path to implementation.

70 %

Manual steps eliminated.

40%

Faster service planning enabled by the proposed solution design.

Results / Benefits

Clear roadmap for implementing modern aftersales management.

Faster and more efficient field service planning.

Reduced implementation risk through detailed analysis.

Scalable foundation for future customer service growth.

Pro implementací Dynamics 365 jsme zvolili konzultanty Blue Dynamic - pod jejich dohledem pracoval už náš předchozí systém a dokonale znají naše prostředí i potřeby. Věříme, že nám práce s novým systémem přinese další zefektivnění vnitřních procesů.

Aleš Snížek

IT Project Manager

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