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DZ DRAŽICE
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Design a scalable Dynamics 365 solution for service, support, and integration.
DZ Dražice needed to improve aftersales processes across product divisions. The challenge was to design a modern solution for planning service interventions and customer support with integration to existing systems and opportunities for future growth.
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Service teams and stakeholders in aftersales processes.
We delivered a comprehensive analysis for Dynamics 365 Field Service and Customer Service implementation. The solution design covers service planning, customer support workflow and integration and provides a clear and secure path to implementation.
70%
Manual steps eliminated.
40%
Faster service planning enabled by the proposed solution design.
Clear roadmap of modern aftersales management.
Faster and more efficient planning of service interventions.
Lower implementation risk due to detailed analysis.
A scalable foundation for the future growth of customer service.
For the implementation of Dynamics 365, we chose Blue Dynamic consultants - our previous system already worked under their supervision and they know our environment and needs perfectly. We believe that working with the new system will bring us further streamlining of internal processes.
/ Comprehensive digital solution for managing and streamlining sales offers for both internal and external users.
/ Whether you know exactly what you need or just want to explore opportunities and possibilities.
Czech Republic
Prazska 239, 250 66 Praha - Zdiby
Česko
Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234
Netherlands
Lange Viestraat 2 B, 3511 BK Utrecht
Holandsko
Blue Dynamic, B.V.
KVK: 30137532
VAT: NL805557532B01
