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MS MODE

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End-to-end IT support and optimization of retail processes.

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End-to-end IT support with fast response and stable operation.

Microsoft 365
Microsoft Azure Integration Services
Microsoft Fabric
Microsoft Azure
Microsoft Azure SQL Database

INITIAL SITUATION / CHALLENGE

MS Mode needed reliable end-to-end IT support for complex retail environments across multiple countries. The platform had to remain stable for all customers and ensure quick responses and smooth operation.

! 5

Countries supported by a unified IT support model.

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Our Solution

We delivered end-to-end IT support integrated into the client's monitoring and support ecosystem. The approach enables real-time incident resolution, continuous optimization and stable operations across all retail locations.

40%

Faster response time to incidents through integrated E2E support.

99.9%

Platform availability ensured across all retail locations.

Results / Benefits

Faster real-time incident resolution.

Stable operation of the platform in multiple countries.

Lower operational risks thanks to integrated monitoring.

Better customer experience thanks to uninterrupted store operations.

Want similiar Results?

/ Comprehensive digital solution for managing and streamlining sales offers 
for both internal and external users.

See what we do

Other references

Let's talk

/ Whether you know exactly what you need or just want to explore opportunities and possibilities.

Czech Republic

info@bluedynamic.cz+420 720 855 288

Prazska  239, 250 66 Praha - Zdiby
Česko

Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234

Netherlands

info@bluedynamic.nl+31 3  0899 9170

Lange Viestraat 2 B, 3511 BK Utrecht
Holandsko

Blue Dynamic, B.V.
KVK: 30137532
VAT: NL805557532B01

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