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MS MODE

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E2E Support and Process Streamlining for Retail.

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Efficient end-to-end IT support integrated into existing monitoring and support ecosystems, enabling fast response and stable operations.

Microsoft 365
Azure Integration Services
Microsoft Fabric
Microsoft Azure
Azure SQL Database

INITIAL SITUATION / CHALLENGE

MS Mode required reliable end-to-end IT support for a complex retail environment operating across multiple countries. The platform had to remain stable for all customers, including legacy setups, while ensuring fast response times and smooth daily operations.

5

Countries supported by one integrated IT support model.

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Our Solution

We delivered end-to-end IT support combined with integration into the client’s monitoring and support ecosystem. The approach enables real-time incident handling, continuous optimization, and stable operation across all retail locations.

40%

Faster response time to incidents through integrated E2E support.

99,9%

Platform availability ensured across all retail locations.

Results / Benefits

Faster resolution of issues in real time.

Stable platform operation across multiple countries.

Reduced operational risk through integrated monitoring.

Improved customer experience thanks to uninterrupted retail operations.

Want similiar Results?

/ Comprehensive digital solution for managing and streamlining sales offers 
for both internal and external users.

See what we do

Other references

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Česko

info@bluedynamic.cz+420 720 855 288

Prazska  239, 250 66 Praha - Zdiby
Česko

Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234

Holandsko

info@bluedynamic.nl+31 3  0899 9170

Lange Viestraat 2 B, 3511 BK Utrecht
Holandsko

Blue Dynamic, B.V.
KVK: 30137532
VAT: NL805557532B01

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