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DZ DRAŽICE

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Digitize service processes with Dynamics 365.

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Deploy Dynamics 365 Field Service and Customer Service for modern aftersales.

Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Customer Service
Microsoft Power Apps

INITIAL SITUATION / CHALLENGE

DZ DRAZICE needed to digitize service processes for better management of technicians, customer requirements and aftersales agendas. The existing solution lacked clarity, scalability, and modern customer service features.

! 15

Service teams providing aftersales operations.

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Our Solution

We implemented Dynamics 365 Field Service and Customer Service as a unified platform for managing service requirements, scheduling technicians, and communicating with customers. The solution integrates with existing systems to create a scalable cloud foundation for continued growth.

45%

Faster service request handling and technician planning.

99.9%

Availability of service operations supported by cloud-based solution.

Results / Benefits

Faster and more streamlined service processes.

Better customer experience thanks to managed service processes.

Reliable service planning without operational downtime.

A scalable digital platform for long-term aftersales development.

Want similiar Results?

/ Comprehensive digital solution for managing and streamlining sales offers 
for both internal and external users.

See what we do

Other references

Let's talk

/ Whether you know exactly what you need or just want to explore opportunities and possibilities.

Czech Republic

info@bluedynamic.cz+420 720 855 288

Prazska  239, 250 66 Praha - Zdiby
Česko

Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234

Netherlands

info@bluedynamic.nl+31 3  0899 9170

Lange Viestraat 2 B, 3511 BK Utrecht
Holandsko

Blue Dynamic, B.V.
KVK: 30137532
VAT: NL805557532B01

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