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DZ DRAŽICE

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Digitalizing Service Operations with Dynamics 365.

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Implementation of Dynamics 365 Field Service and Customer Service to modernize aftersales operations and improve customer experience.

Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Customer Service
Microsoft Power Apps

INITIAL SITUATION / CHALLENGE

DZ DRAZICE needed to digitalize its service operations to better manage technicians, customer requests, and aftersales processes across multiple product divisions. The existing setup lacked transparency, scalability, and modern customer service capabilities.

15

Service teams involved in aftersales operations.

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Our Solution

We implemented Dynamics 365 Field Service and Customer Service as a unified platform for managing service requests, technician planning, and customer communication. The solution integrates with existing systems and provides a scalable cloud foundation for future growth.

45%

Faster service request handling and technician planning.

99,9%

Availability of service operations supported by cloud-based solution.

Results / Benefits

Faster and more transparent service operations.

Improved customer experience through structured service processes.

Reliable service planning without operational disruptions.

Scalable digital platform for long-term aftersales growth.

Want similiar Results?

/ Comprehensive digital solution for managing and streamlining sales offers 
for both internal and external users.

See what we do

Other references

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Česko

info@bluedynamic.cz+420 720 855 288

Prazska  239, 250 66 Praha - Zdiby
Česko

Blue Dynamic, s.r.o.
IČO: 02339234
DIČ: CZ02339234

Holandsko

info@bluedynamic.nl+31 3  0899 9170

Lange Viestraat 2 B, 3511 BK Utrecht
Holandsko

Blue Dynamic, B.V.
KVK: 30137532
VAT: NL805557532B01

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