7 benefits that save you money with Microsoft Dynamics 365 Field Service

Whether you are experiencing major or minor problems with planning and implementing your service, we offer a solution to help you with your Optimize processes and save costs. Meet the Microsoft Dynamics 365 Field Service.

Key Benefits of MS Dynamics 365 Field Service

• Collects information about the client as well as the specific order — your service specialist thus drives to the client ready and fully equipped. It has a higher chance Realize the order in just one visit. This saves your time and that of your clients. You you save costs and your clients are more satisfied.
• Saves time for your dispatchers. It provides an overview of which of your field specialists are available and whether they have everything they need for the job. As a result, the dispatcher is able to easily manage reaction times and flexibly respond to each incoming request of your customers.
• Provides you control over the efficiency of your employees and implementation of orders. How long did the implementation take? Was the contract completed in one visit? Was the client satisfied? This information is also available in the system. After completing the order, they can be set sending a satisfaction questionnaire to the customer served.
• It is Integrable with other existing licenses Microsoft — Finance, ERP, etc. and can be adapted to the current needs of your business.

The first step on the road to optimization is understanding the fact that saving time equals saving money. If you stick to legacy systems, paper records, or data management in a decentralized manner in all sorts of places in your business processes (and we don't have to stick with service), you're immediately losing to the competition — You are wasting your time.. Your time, your employees, and ultimately your clients. If you want to do business in an innovative and modern way, you need to look for ways to improve the processes in the company — Reduce costs, increase productivity and customer satisfaction.

Microsoft Dynamics 365 Field Service will massively reduce the cost of organizing field service services

Our solution to help massively reduce the cost of organizing field service, is Microsoft Dynamics 365 Field Service. You will appreciate its benefits, whether you are doing business small or large. It adapts to the needs of businesses of different sizes. But let's not dwell on wild words. Let's get straight to the list of advantages that make this fine-tuned software worthwhile for you as well.

Microsoft Dynamics 365 Field Service allows for more efficient organization of field service services and time savings for all involved. It gathers information about clients and orders, enables planning and preparation of service technicians, provides insight to dispatchers, and enables monitoring of efficiency and customer satisfaction. It is integrable with other Microsoft licenses and easily adaptable to business needs

More about Dynamics 365 Field Service

Help you solve client requests in just one visit

Microsoft Dynamics 365 Field Service collects information about your clients also about contracts. Current data is available in online and offline mode. Therefore, your field service technicians have all the necessary information for the case at hand. Part of it is a connection to the IoT. It implements communication with managed devices and monitors their condition. By the way — for problems that do not require a technician to exit, it will also be possible to solve remotely.

Due to the complexity of the data collected in Microsoft Dynamics 365 Field Service your technician knows what he will do on the order What to take with you everythinghow expensive will the necessary parts be and approximate time of execution of the order. This, of course, is in addition to knowing your client's history. Thanks to such a data set, your service technician has a great chance to solve your client's problem in a single visit.

Thus, your field service technician will have more time for further assignments and your clients will be more satisfied. It is always better if everything is solved in one visit than when the technician returns for repair two, three times... once he does not have all the parts available, the second time he finds another defect...

And beware — MS D365 Field Service also collects documents that may come in handy to your specialists — both during “self-study” and during an emergency moment with the client. Manuals, technical documentation, training tutorials and, of course, internal documents can be stored and shared in the system. Those who are ready are not surprised.

With MS Dynamics 365 Field Service, your dispatchers will be up to date

Microsoft Dynamics D365 Field Service not only helps field workers, but also those who organize their trips. With Field Service, your dispatcher will always have an overview of which of your specialists are available and whether they have everything necessary for the job. It is thus able to easily manage reaction times and flexibly respond to each incoming request of your customers. At this point, we are talking about a huge time savings for your dispatchers. They usually spend time phoning your employees, finding out “who is free”, etc. With Field Service, it falls away.

Easily customize MS Dynamics 365 Field Service to fit your business needs — on implementation and later

Due to the fact that Microsoft Dynamics 365 Field Service belongs to the complex “Microsoft family” it is a matter of course that it is Integrable with other existing licenses Microsoft — Finance, ERP etc. Integrating data across your organization will help improve budget management — you'll be able to track what you're currently spending the most money on, assess whether these are necessary costs, or determine what's worth investing in in the future.

A significant advantage of MS Dynamics 365 Field Service is that it can be easily used adapt to the current needs of your business. Changes to the platform can also be made remotely. It automatically feeds into mobile platforms — so they can reach specialists in the field instantly.

Always keep an eye on warranty and post-warranty service

With Microsoft Dynamics 365 Field Service, the management of service contracts and warranties will go one poem. You will always have control over when which warranty contract ends, what your client is entitled to from the contract and what is already an above-standard service for an additional fee. If you do not want to unknowingly give away your services for free, you will appreciate this functionality.

Prepare the ground for cross-selling and up-selling

A perfect overview of your customers will help you prepare and ground for cross-selling and up-selling. Integrated BI functionality gives you all the trump cards. As part of the management of the company, you will be able to visualize and analyze data faster and more efficiently. Interactive reports and reporting backed by visualizations allow you to literally tap into the secrets of the effectiveness of your field services.

Data sharing is not only used by management or personnel who are in the field directly with the customer. Without exaggeration, you can say that these Reports and shared data will be used by everyone — sales, marketing etc. When you are thinking about how to improve your business results, the first thing that comes to mind is the need to find new clients. But we ask — do you provide 100% service to existing ones as well? Do not ignore the possibilities of increasing income with up-selling and cross-selling. With shared data, your specialists will always know what products and services they can offer your clients at any given time. They don't have to “carry” everything in their heads. The intelligent Field Service system will inform them. Your employees will serve your customers better and bring you extra money.

Be in control of the effectiveness of your specialists

Just because your specialists are constantly in the field does not mean that you cannot have control over them. With MS Dynamics 365 Field Service you will have perfect overview of customers, pending orders, complaints... in short, about everything that interests you in order to evaluate the effectiveness of your specialists.

We have already mentioned that MS Dynamics 365 Field Service will tell your employees (dispatchers and anyone who appreciates such information) in advance what will be needed for the order — generates costs and time in advance for implementation. But that's not all. After the order is completed, it is also possible to set sending a satisfaction questionnaire to the customer served. All information is available on a shared system.

Tailored customer service will increase the satisfaction of your clients

Your customers will be more satisfied. Does that sound presumptuous? We appreciate the benefits that Field Service implementation brings. In addition to the fact that your customers will 100% appreciate that your service technicians come to their orders perfectly prepared and on time, they will also appreciate your awareness. One of the biggest problems with customer service is that they don't know anything about who just contacted them on the customer line. Call center operators pass on the customer “like a hot potato” and the result in the end is just an embarrassing experience of your client. At best. Few people have the desire and time to explain their problems over and over. If your client calls a line where his problem is solved by a perfectly informed operator, you have less trouble. And your customer too. In the final, you will not waste the time of your employees or your clients. And you will undoubtedly appreciate it.V Blue Dynamic we provide comprehensive IT services tailored to your needs. We are Official Microsoft Partner and we are happy to help you implement Microsoft products from A to Z. But we are not “mere intermediaries”. Each customer is an individual case for us. We will tailor any software, such as the aforementioned MS D365 Field Service, to your company and, in addition, we will suffer from the fact that after implementation we will not throw you into the water, but teach you how to swim. Our pride is fine-tuned 24/7 IT Support. Do you feel that your company's IT processes have gaps? Is there anything to improve? Do you want to save time and money? With our comprehensive knowledge and experience, you will excel in your business.