Družstevní závody Dražice - Analysis for the implementation of a modern solution for the management and planning of service technicians in the field, including customer support.

Design of a modern solution for efficient management and planning of service activities in the field and integration with the newly established customer support call centre.

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OBJECTIVE

Design of a modern solution for efficient management and planning of service activities in the field and integration with the newly established customer support call centre.

01

Tactical tasks

Implementation analysis of Dynamics 365 Field Service and Customer Service with integration to other systems in the company.

02

Results

Proposal for the implementation of a tool to provide an after-sales service agenda including an integration platform.

COOPERATIVE RACES DRAŽICE

Družstevní závody Dražice, with more than half a century of history, is a major Czech manufacturer of electric water heaters and heat pumps. It is recognized for the reliability, energy efficiency and quality of its products, and plays a key role in the Czech market in the field of heating and water heating.

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