Digital transformation solutions for service and service organisations

Digital transformation - services and service organisations offer improvements in productivity, service quality and customer experience, increasing competitiveness and creating new opportunities to innovate and expand service offerings.

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Digital transformation brings convenience to customers and greater efficiency to you!

Enhanced customer experience

Increasing efficiency

Personalisation

Increasing productivity

Expanding the offer

The shopping experience

Project management, field service management, sales and customer service process management suite

Are you looking for a comprehensive range of products to help you deliver a quality service? Project Operations enables the management of projects and financial accounting in a single unit, Field Service optimises the planning and management of outreach services and Customer Service improves customer service and support. 

Improved efficiency and productivity

Digital tools and technologies enable Professional Services businesses to focus on more creative and valuable activities by simplifying and automating many routine tasks. This allows employees to put more effort into solving more complex problems and delivering better service.

Better customer experience

Digital transformation allows professional services to better understand customer needs and preferences, enabling them to offer personalised services and improve the overall customer experience. This leads to increased customer satisfaction and loyalty.

Improving data quality and decision making

Digital technologies enable faster and easier data collection and analysis, allowing Professional Services businesses to improve the quality of their data and better understand industry challenges and opportunities. They can make better informed decisions, increasing their chances of success.

Simplify processes

Digital tools and technologies make it possible to simplify many processes in Professional Services, thereby reducing operating costs and improving efficiency. For example, digital project management tools enable better coordination of work, visibility into project status and easier sharing of information.

Accelerating innovation

Digital transformation offers Professional Services businesses new opportunities to innovate and expand their service offerings. Digital tools enable companies to develop new business models and open the way to new markets and customers. This leads to increased competitiveness and ensures long-term success in the industry.

Reduce costs and increase efficiency

The digital transformation of the company both internally and externally increases service efficiency while significantly reducing costs. Digital tools for managing a range of processes will bring you greater customer satisfaction with your services. Digital transformation opens the way to new markets and customers, ensuring long-term success in the industry.

Dynamics 365 Project Operations

Dynamics 365 Project Operations allows companies to manage projects and financial data in one place. Using this product, projects can be scheduled, tasks can be tracked and managed, budgets can be managed, invoicing can be done and project performance can be monitored. By integrating with other applications within Dynamics 365, project management can be easily linked to sales, marketing, field services and other areas of the business. Overall, this leads to better project management, reduced risk and efficient use of resources.

Dynamics 365 Field Service

Dynamics 365 Field Service enables professional services firms to optimise the planning and management of field services. It can be used to manage, for example, service technicians, customer complaints and technical problems. With features for resource planning and allocation, job tracking and cost management, costs can be reduced and service quality improved. Integration with other applications within Dynamics 365 allows easy integration with sales, marketing and other areas of the business.

Dynamics 365 Customer Service 

Dynamics 365 Customer Service enables companies to improve customer service and support. It can be used to more efficiently address customer queries and requests, provide information and ensure quality service. With features for managing requests, communicating with customers and supporting different communication channels such as emails, phone calls or chat, it can increase customer satisfaction and improve their experience with the company.

Dynamics 365 Sales

Dynamics 365 Sales helps professional services firms manage and automate their sales and customer relationship processes. It can schedule and manage customer interactions, track sales opportunities and improve sales results. By integrating with other applications within Dynamics 365, sales can be easily linked to project management, field service, and customer service to gain a complete view of the customer lifecycle and service utilization. 

Pavel Balog
CFO

In our industry, quality service is key to customer satisfaction. It's not enough to just have a product. The customer cares about how we take care of them. By operating throughout the Czech Republic and Slovakia, we needed to modernize our IT systems to make our business processes simpler and more streamlined. We decided to start by looking for a solution to digitalize the service. We chose Blue Dynamic as our strategic partner for digital transformation. The decisive factors for us were business focus, transparency and competence in the field. They are people who first and foremost seek to understand the key business needs and then select the appropriate IT solution for them, and this suits us.

Ladislav Zimovjan
Sales Director / Malina Group

First of all, we would like to thank Blue Dynamic very much for their professional approach in all aspects of cooperation. We are fully aware that our overall requirements for the CRM system were not standard and an individual approach was directly required. At this point, I do not regret a single step with choosing a company that provided us with full comfort in the solution, individual approach and service. Not only am I satisfied with the company, but I can say straight away that I look forward to further future cooperation.

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You can rely on Blue Dynamic

Dozens country

Customers operating in 26 countries use our solutions and services.

Hundreds of customers

We have helped hundreds of customers improve their processes and IT operations.

Thousands of users

Thousands of users rely on us for their daily work.

Millions of hours

We have worked millions of hours to create solutions for our customers.

References

More references

Blue Dynamic is a partner you can rely on

In our industry, quality service is key to customer satisfaction. It's not enough to just have a product. The customer cares about how we take care of them. By operating throughout the Czech Republic and Slovakia, we needed to modernize our IT systems to make our business processes simpler and more streamlined. We decided to start by looking for a solution to digitalize the service. We chose Blue Dynamic as our strategic partner for digital transformation. The decisive factors for us were business focus, transparency and competence in the field. They are people who first and foremost seek to understand the key business needs and then select the appropriate IT solution for them, and this suits us.

Pavel Balog
CFO

Case study

First of all, we would like to thank Blue Dynamic very much for their professional approach in all aspects of cooperation. We are fully aware that our overall requirements for the CRM system were not standard and an individual approach was directly required. At this point, I do not regret a single step with choosing a company that provided us with full comfort in the solution, individual approach and service. Not only am I satisfied with the company, but I can say straight away that I look forward to further future cooperation.

Ladislav Zimovjan
Sales Director

Case study

We chose Blue Dynamic as a strategic outsourcing partner for comprehensive 24x7 infrastructure and application support. The personal and team commitment of their team means real support for BCC innovation.

Jan Bloemendaal
Chief Information Officer

We chose Blue Dynamic to help us implement Dynamics AX in our newly created business unit in the Czech Republic. From day one, the entire team handled our requirements with a high level of professionalism and always provided a quick resolution to our requests and issues. After almost five months of working together, we are confident that we made the best choice!

Ivan Fernandez
IT Manager

We were looking for a partner who had proven experience with roll-out in Central and Eastern Europe and would help us guarantee compliance with legislative obligations. We got a partner who knew exactly what needed to be done and had an effective solution to all our requirements and needs. At the same time, he was able to get along with our current supplier better than we could. The results of the collaboration confirm that Blue Dynamic was a great choice.

Robin Hickson
Manager of Global ERP Systems and Integration

We chose Blue Dynamic consultants to implement Dynamics 365 - our previous system was already working under their supervision and they know our environment and needs perfectly. We believe that working with the new system will bring us further streamlining of our internal processes.

Ales Snizek
IT Project Manager

Created by potrace 1.16, written by Peter Selinger 2001-2019

Few suppliers offer the combination of industry knowledge, experience and quality 24/7 support. With Blue Dynamic's help, we have seen a real reduction in ICT costs while improving our ICT processes.

Nicola Campio
CFO

We were pleasantly surprised by the speed, stability and scope of the entire ERP system. But what we appreciated the most was the rocket speed of its implementation. As a bonus, the positive attitude of the Blue Dynamic team brought a pleasant atmosphere to the cooperation.

Ing. Pavel Čmelík
Managing Director of Inexad

We always strive for the best individual approach to our clients, so we were looking for a system supplier that would have similar priorities. Blue Dynamic met our expectations, tailoring the entire system directly to our need. The team consisted of true professionals who understand their craft. For us, CRM was the next step to happier clients and better organization within the company. We are glad we could put our trust in the hands of this company as they did everything as promised.

Jan Chodora
Sales Director CZ/SK

Need to know more? Contact us!

Štěpáín Kněžek Blue Dynamic

Štěpán Kněžek

Sales Manager
stepan.knezek@bluedynamic.cz
+420 607 032 908

LinkedIn

eGor KoValev

Account Manager
egor.kovalev@bluedynamic.cz
+420 720 953 784

LinkedIn
2022_sales_CZ (#8)

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