Microsoft Dynamics 365 Commerce 

Create exceptional shopping experiences. Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies back-office, store, call centre and e-commerce processes. It enables you to build customer loyalty, increase revenue, reduce costs and streamline supply chains.

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Fully connected omnichannel solution


Configurable and expandable platform


Optimization of stock and goods offered


Effective support of the shop and e-shop operations


Building loyalty and customer satisfaction


A fine-tuned supply chain


With Microsoft Dynamics 365 Commerce:

Create exceptional shopping experiences. Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies back-office, sales, call centre and e-shop processes. It will enable you to build customer loyalty, increase revenue, reduce costs and streamline supply chains.


Build brand loyalty

  • Provide your customers with a unique shopping experience by connecting e-commerce, stores and back office in a single solution. Exceed customer expectations and offer exceptional service with a personalised selection of products and services.
  • Offer your customers all the convenience they need when shopping - allow them to pick up goods at any branch or wait for them at home. Act as one company whether the customer contacts you online, in a call centre or visits your store.
  • Build loyalty and manage loyalty programs, wish lists, gift cards and promotional coupons across all channels.

Simplify shop operations

  • Easily manage employees, goods, finances and reports in one app. Simplify the way users work with the system with role-specific views.
  • Speed up operations with automated and optimised workflows. Enable employees to make quick decisions with online data.
  • Improve departmental collaboration by connecting all employees and their activities.

Plan and sell strategically

  • Maximise profitability by offering the right products at the right time and at the right price. Centrally track product, assortment and pricing information.
  • Simplify your supply chain, by choosing the right supplier and the best prices. Track product demand in real time to efficiently supply your stores and warehouses.
  • Create effective sales promotions using all sales channels. Use sales and cost information to implement marketing campaigns.

Optimise your supply chain

  • Thanks to advanced analytics and machine learning, you can make better decisions about the supply of your stores and central warehouses and reduce logistics costs.
  • Improve inventory management with real-time data. With up-to-date information, you can accurately forecast demand to maximize sales and profitability.
  • Anticipate customer demand and increase availability with information based on historical purchase and sales data.

Create an intelligent omni-channel

  • Connecting online and offline channels enable customers to shop anytime, anywhere, from any device. Offer a choice of modern payment methods, collect product delivery information and simplify operations with the cloud.
  • Gain a holistic view of your customer and empower your employees to develop lasting relationships with intelligent recommendations, insights and loyalty programs.
  • Benefit from a scalable, reliable, secure solution for your business activities. Simplify the implementation process by deploying a platform that is configurable and scalable through staged delivery.

Run an online shop

  • Streamline your business with a comprehensive business solution that matches your needs to traditional and emerging channels.
  • Web development tools allow you to create engaging and intelligent digital stores. A connected marketing and commerce platform enables seamless management of content, assets, promotions, merchandise and pricing across channels.
  • Easily manage employees, goods, finances and reports in one application. Automating and optimizing workflows will increase revenue and reduce costs.

Why use Microsoft Dynamics 365 Commerce

  • Connected omnichannel solutions.
  • Configurable platform.
  • Stock optimization.
  • Effective online and offline sales support.
  • Building brand and customer loyalty.
  • A fine-tuned supply chain.

Blue Dynamic is a partner you can rely on

In our industry, quality service is key to customer satisfaction. It's not enough to just have a product. The customer cares about how we take care of them. By operating throughout the Czech Republic and Slovakia, we needed to modernize our IT systems to make our business processes simpler and more streamlined. We decided to start by looking for a solution to digitalize the service. We chose Blue Dynamic as our strategic partner for digital transformation. The decisive factors for us were business focus, transparency and competence in the field. They are people who first and foremost seek to understand the key business needs and then select the appropriate IT solution for them, and this suits us.

Pavel Balog

Case study

First of all, we would like to thank Blue Dynamic very much for their professional approach in all aspects of cooperation. We are fully aware that our overall requirements for the CRM system were not standard and an individual approach was directly required. At this point, I do not regret a single step with choosing a company that provided us with full comfort in the solution, individual approach and service. Not only am I satisfied with the company, but I can say straight away that I look forward to further future cooperation.

Ladislav Zimovjan
Sales Director

Case study

We chose Blue Dynamic as a strategic outsourcing partner for comprehensive 24x7 infrastructure and application support. The personal and team commitment of their team means real support for BCC innovation.

Jan Bloemendaal
Chief Information Officer

We chose Blue Dynamic to help us implement Dynamics AX in our newly created business unit in the Czech Republic. From day one, the entire team handled our requirements with a high level of professionalism and always provided a quick resolution to our requests and issues. After almost five months of working together, we are confident that we made the best choice!

Ivan Fernandez
IT Manager

We were looking for a partner who had proven experience with roll-out in Central and Eastern Europe and would help us guarantee compliance with legislative obligations. We got a partner who knew exactly what needed to be done and had an effective solution to all our requirements and needs. At the same time, he was able to get along with our current supplier better than we could. The results of the collaboration confirm that Blue Dynamic was a great choice.

Robin Hickson
Manager of Global ERP Systems and Integration

We chose Blue Dynamic consultants to implement Dynamics 365 - our previous system was already working under their supervision and they know our environment and needs perfectly. We believe that working with the new system will bring us further streamlining of our internal processes.

Ales Snizek
IT Project Manager

Created by potrace 1.16, written by Peter Selinger 2001-2019

Few suppliers offer the combination of industry knowledge, experience and quality 24/7 support. With Blue Dynamic's help, we have seen a real reduction in ICT costs while improving our ICT processes.

Nicola Campio

We were pleasantly surprised by the speed, stability and scope of the entire ERP system. But what we appreciated the most was the rocket speed of its implementation. As a bonus, the positive attitude of the Blue Dynamic team brought a pleasant atmosphere to the cooperation.

Ing. Pavel Čmelík
Managing Director of Inexad

We always strive for the best individual approach to our clients, so we were looking for a system supplier that would have similar priorities. Blue Dynamic met our expectations, tailoring the entire system directly to our need. The team consisted of true professionals who understand their craft. For us, CRM was the next step to happier clients and better organization within the company. We are glad we could put our trust in the hands of this company as they did everything as promised.

Jan Chodora
Sales Director CZ/SK

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Štěpáín Kněžek Blue Dynamic

Štěpán Kněžek

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