MS Dynamics 365 is a product line of enterprise resource planning applications (ERP - Enterprise Resource Planning) and Customer Relationship Management (CRM - Customer Relationship Management).
Microsoft solutions offer a wide range of functionalities designed for the needs of specific types of business, which together with surrounding applications create a homogeneous ecosystem and platform for efficient operation and rapid business development.
Unify your data
In today's digital age, data is moving more and more to the forefront. It is a key carrier of information about everything that happens and is created within business processes. Data is the basis for decision-making and planning for the future. As part of the digital transformation, data is moving to the forefront with the use of artificial intelligence, the Internet of Things and machine learning. Data is secure and enables deeper customer insight.
The boundary between ERP and CRM is disappearing
MS Dynamics 365 offers a comprehensive family of enterprise applications that are run in the cloud and therefore accessible from anywhere. The boundary between ERP and CRM systems are slowly disappearing and are being extended with applications that users know well and use daily (Outlook, Excel, advanced analytics, reporting and IoT). All this brings users unification and automation of processes, increasing efficiency and developing business and its profitability.
In 2016, the goal of MS Dynamics 365 was to connect all the necessary business applications used for customer support, business and field work into a single unit:
- Dynamics 365 Sales - You take care of your sales from order management, to sales collateral, to creating marketing campaigns.
- Dynamics 365 Customer Service - provides features and tools to manage the services you provide to your customers.
- Dynamics 365 Marketing - a marketing automation application that helps turn opportunities into business relationships.
- Dynamics 365 Field Service - The application combines workflow automation, scheduling algorithms and mobility.
- Dynamics 365 Project Operation - enables us to deliver profitable projects on time and within budget.
Collaboration between these areas significantly increases productivity and speeds up communication between employees and towards the customer.
If the CRM expansion in 2016 was MS Dynamics 365 crucial, then the year 2020 is a turning point for ERP and comes with:
- Dynamic 365 Finance - automates and modernises international financial operations.
- Dynamics 365 Supply Chain - transforms manufacturing and supply chains with predictive insights, artificial intelligence (AI) and the Internet of Things (IoT).
- Dynamics 365 Commerce - delivers a comprehensive solution that unifies back-office, in-store, call centre and digital experiences.
- Dynamics 365 Human Resources - streamlines routine records and automates a number of processes related to the staffing of the organisation.
Cloud
The Azure cloud platform is a suite of ever-expanding services that helps organisations meet current and future business challenges. Azure gives you the freedom to scale and grow your business without worrying about IT being the limit.
Cloud computing will allow companies to decide what to use the cloud for. A company only uses as much as is strictly necessary to meet its business requirements. Every business has different needs and requirements. Cloud computing is a flexible and cost-effective solution for both a small start-up and a large company. The cloud vendor takes care of creating, maintaining and updating services, the business focuses on what its organization excels at. Cloud solutions are:
- Cost-effective
- It provides a pay-as you-go financing model. Allows for better cost estimation. So you can accurately predict expenses based on expected service usage. Future growth analyses can be performed using historical cloud usage data.
- Reliable
- It offers data backup, disaster recovery services so that your data is always safe. In addition, redundancy is built into the cloud service architecture so that if one component fails, a backup will replace it.
- Scalable
- It supports vertical and horizontal scaling depending on your needs. Vertical scaling is the process of adding resources to increase the performance of an existing server. Horizontal scaling is the process of adding multiple servers that work together as a single unit.
- Flexible
- Your workload changes as demand increases or decreases. A cloud computing system can automatically balance, add or remove resources
- Global
- Cloud providers have data centres located in different regions around the world. This ensures the best possible response, regardless of local jurisdiction.
- Current
- A cloud provider automatically provides the latest and greatest software and hardware tools for your business. It also provides all HW and SW updates and upgrades
Artificial Intelligence
Application of artificial intelligence and its integration into common business processes:
- MS Dynamics 365 Fraud ProtectionA: Artificial Intelligence Dynamics 365 Fraud Protection helps protect your business and your customers against fraud.
This protection reduces costs, increases revenue and improves your customers' shopping experience. - MS Dynamics 365 Market InsightsA: With daily or weekly email alerts, you get news and information about important topics relevant to your business. Adapt your business strategies based on trending topics to meet the latest customer needs and stay ahead of the competition.
- MS Dynamics 365 Connected StoreA: Enable your salespeople to view real-time data and improve in-store performance. Dynamics 365 Connected Store provides information ranging from customer movement to the status of products in the store. Understand your sales and customers better.
- MS Dynamics 365 Sales Insights: Find the best business opportunities, forge new partnerships, get more done and be agile. Transform sales, gain strategic insights to predict success.
MS Dynamics 365 solution helps companies change the business world, make work easier and get ahead of the competition.
