Whether you're struggling to plan and execute your service, we offer a solution to help your optimise processes and save costs. Meet the Microsoft Dynamics 365 Field Service.
Key Benefits of MS Dynamics 365 Field Service
- It collects information about the client and the specific job - your the service specialist comes to the client prepared and fully equipped. So he has a better chance to complete the order in just one visit. This saves you and your clients time. You save costs and your clients are happier.
- Saves your dispatchers time. It gives you an overview of which of your field specialists is available and whether they have everything they need for the job at hand. This enables the dispatcher to easily manage response times and respond flexibly to every incoming request from your customers.
- It provides you with control over the efficiency of your employees and the implementation of contracts. How long did the implementation take? Was the order completed in one visit? Was the client satisfied? This information is also available in the system. Once the job is completed, it can be set up Sending a satisfaction questionnaire to the served customer.
- It is Integrates with other existing licenses Microsoft - Finance, ERP, etc. and can be adapted to the current needs of your business.
The first step towards optimization is to understand that saving time equals saving money. If your business processes (and we don't have to stay with service) are stuck on legacy systems, paper records or keeping data in decentralised locations, you immediately lose out to the competition - because you're wasting your time. Your time, your employees' time and ultimately your clients' time. If you want to run an innovative and modern business, you need to look for ways to improve your company's processes - reduce costs, increase productivity and customer satisfaction.
Microsoft Dynamics 365 Field Service will massively reduce the cost of field service organization
Our solution to help Massively reduce the cost of field service organisation, is Microsoft Dynamics 365 Field Service. You'll appreciate its benefits whether you run a small or large business. It adapts to the needs of businesses of all sizes. But let's not mince words. Let's jump right into listing the benefits that make this fine-tuned software worth your while.
Microsoft Dynamics 365 Field Service enables more efficient organisation of field service and time savings for all involved. It collects information about clients and jobs, allows for the planning and training of service technicians, provides insight for dispatchers, and enables monitoring of efficiency and customer satisfaction. It integrates with other Microsoft licenses and is easily customizable to business needs
More about Dynamics 365 Field Service
Helps you resolve client requirements in just one visit
Microsoft Dynamics 365 Field Service collects information about your clients and on contracts. Actual data is available online and offline. Your service technicians in the field therefore have all the information they need for your case. IoT connectivity is included. This implements communication with the managed devices and monitors their status. By the way - for problems that do not require a technician to come out, it also allows remote resolution.
Due to the complexity of the data collected in Microsoft Dynamics 365 Field Service your technician knows what he's going to do on the job, what to bring with youhow expensive the necessary parts and Approximate time of execution of the order. Of course, this is in addition to knowing your client's history. With such a data set, your service technician has a great chance to solve your client's problem in a single visit.
Your field service technician will have more time for other jobs and your clients will be happier too. It's always better when everything is resolved in one visit than when the technician returns for repairs two or three times... once he doesn't have all the parts, the second time he finds another fault...
And look out - the MS D365 Field Service system also collects documents that your specialists may find useful - both during "self-study" and during an emergency moment with a client. Manuals, technical documentation, training tutorials and of course internal documents can be stored and shared in the system. Those who are prepared are not caught off guard.
With MS Dynamics 365 Field Service, your dispatchers will be in the know
Microsoft Dynamics D365 Field Service not only helps field workers, but also those who organize their travel. With Field Service, your dispatcher will always have an overview of which of your specialists is available and whether they have everything they need for the job. It is thus able to easily manage response times and respond flexibly to every incoming request from your customers. At this point, we're talking about a huge time saver for your dispatchers. They normally spend their time making phone calls to your staff, finding out "who's free", etc. With Field Service, this is eliminated.
MS Dynamics 365 Field Service is easy to tailor to the needs of your business - at implementation and later
Thanks to the fact that Microsoft Dynamics 365 Field Service belongs to the comprehensive "Microsoft family", it is a matter of course that it is Integrates with other existing licenses Microsoft - Finance, ERP, etc. Last but not least, integrating data across the entire organisation will help you improve budget management - you will be able to see what you are currently spending the most money on, assess whether it is a necessary cost, or determine what is worth investing in in the future.
Another significant advantage of MS Dynamics 365 Field Service is that it can be easily adapt to the current needs of your business. Changes to the platform can also be made remotely. They are automatically written to mobile platforms - so they reach field specialists instantly.
Always keep an eye on warranty and after-sales service
With Microsoft Dynamics 365 Field Service, managing service contracts and warranties is a breeze. You will always have control over when the warranty contract ends, what your client is entitled to under the contract and what is already an extra service for an additional fee. If you don't want to unknowingly give away your services for free, you will appreciate this functionality.
Set the stage for cross-selling and up-selling
A perfect overview of your customers will help you prepare and ground for cross-selling and up-selling. Integrated BI functionality puts all the trump cards in your hands. You will be able to visualize and analyse data faster and more efficiently. Interactive reports and reporting supported by visualizations allow you to literally get to the bottom of the efficiency of your field services.
Data sharing is not only used by management or employees who are in the field directly at the customer's site. It's no exaggeration to say that these reports and shared data will benefit everyone - sales, marketing etc. When you think about how to improve your business results, the first thing that comes to mind is finding new clients. But we ask - do you provide 100% service to your existing clients as well? Don't ignore opportunities to increase revenue through up-selling and cross-selling. With shared data, your specialists will always know what products and services they can offer your clients at any given time. They don't have to "carry" everything in their heads. The intelligent Field Service system will give them a hint. Your employees will then serve your customers better and bring you extra money.
Have control over the efficiency of your specialists
Just because your specialists are always in the field doesn't mean you can't control them. With MS Dynamics 365 Field Service, you'll have perfect overview of customers, pending orders, complaints... in short, everything you are interested in to evaluate the effectiveness of your specialists.
We've already mentioned that MS Dynamics 365 Field Service will tell your staff (dispatchers and anyone else who appreciates that information) in advance what will be needed for the job - generates upfront costs and time required for implementation. But that's not all. Once the job is complete, it is also possible to set up Sending a satisfaction questionnaire to the served customer. All information is available in the shared system.
Fine-tuned customer service will increase your clients' satisfaction
Your customers will be happier. Does that sound presumptuous? We stand behind the benefits of implementing Field Service. In addition to appreciating the fact that your 100% customers appreciate having your service technicians arrive on jobs perfectly prepared and on time, they will also appreciate your awareness. One of the biggest problems with customer service agents is that they don't know who just called their customer service line. Call center operators pass the customer off "like a hot potato" and the end result is an embarrassing experience for your client. At best. Few people have the desire and time to explain their problems over and over again. If your client calls a hotline where their problem is solved by a perfectly informed operator, you have one less problem. And so does your customer. In the end, you won't be wasting your employees' time or your clients'. And they will undoubtedly appreciate it.V Blue Dynamic we provide comprehensive tailor-made IT services. We are Official Microsoft Partner and we'll be happy to help you implement Microsoft products from A to Z. But we are not "just middlemen". Each customer is an individual case for us. We will tailor any software, such as the aforementioned MS D365 Field Service, to your company and we take extra care not to throw you into the water after implementation, but to teach you how to swim. Our pride is tweaked 24/7 IT support. Do you feel that your company's IT processes have gaps? Is there room for improvement? Do you want to save time and money? With our comprehensive knowledge and experience, you will excel in your business.
