We will set up one contact point for all types of customer requests available non-stop by phone, e-mail and chat. Clear display of the current state of infrastructure and applications. We have many years of professional experience with real results and perform supervision proactively.
Blue support is primarily provided as a whole and consists of the following components:
Based on specific customer requirements, it is possible to provide individual components of the service separately in cooperation with third parties designated by the customer (eg: delivery of monitoring and service desk with subsequent transmission of customer technical support requirements).
When providing our services, we follow the key processes of the ITIL framework, which we implemented according to this standard, using our experience.
Effectively set and constantly improved processes support us in: