Are companies satisfied with their ERP system? Has it met their expectations? Take a look at the results of a survey of company directors.
Satisfied CFOs with the implementation of the system
When working as a consultant in the field of enterprise information systems, we often we hear that ERP is not sufficient for the company's requirements, hindering its development and so on. We were interested in the extent to which this information reflects the views of company management.
That's why we prepared a surveyin which we contacted CFOs of companies with more than 100 employees and a turnover of over CZK 100 million and asked them for their opinions. You can see the survey results for yourself.
(How) do ERP systems fulfil their role in companies?
Most ERP systems have something in common: have been deployed with realistic performance requirements and are overwhelmingly used correctly. Yet too much many companies claim to be dissatisfied with them.
We decided to better map and specify the phenomenon of "dissatisfaction" by means of a survey. Innovative Business s.r.o. - a partner who has prepared dozens of similar surveys.
What exactly is included in the term ERP system?
ERP stands for Enterprise Resource Planning. Generally speaking, ERP refers to the automation and integration of a company's core operations to help them focus on efficiency and simplify the path to success.
an ERP system automates and integrates key business processessuch as taking customer orders, scheduling operations, maintaining inventory records and financial data. ERP systems can contribute to a huge improvement in the efficiency of any organization by effectively managing business resources.
Proper deployment of the system is a major factor in the resulting satisfaction
The implementation is a complex project for the company with a number of risks directly affecting the company's business.
Quality implementation has a major impact on satisfaction/dissatisfaction with the ERP system.
Depending on the size of the company, it can take many months to years to implement and brings a wide range of fundamental changes in all areas of the company's daily life.
Quality implementation has a major impact on satisfaction or dissatisfaction with the ERP system. The implementer becomes a long-term partner whose work directly affects the outcome of the project and often the business results of the project sponsor.
The survey showed who is actually (un)satisfied and with what
We've reached out to the most responsible: CFOs of randomly selected companies with more than 100 employees and turnover over CZK 100 million. Out of 218 contacts, 112 responded.
Our survey included questions about satisfaction with the current ERP system, implementation and the cost of deployment and operation. We also asked about how the system enables them to respond flexibly to customer requirements. Finally, we asked about future plans.
In the end, the answers showed the complete opposite of our initial impression.
Most corporate CFOs are comfortable with their ERP system more or less satisfied. Satisfaction prevails among companies that have been using the system for more than 5 years and the average school grade for the system implementer is a B.
Among the evaluated systems were mainly ERP Microsoft Dynamics AX solution and SAP, but also other proprietary solutions. The vast majority of companies interviewed had already deployed ERP before 2007 and the system has therefore had a direct impact on their business results for more than five years. It can be assumed that if this influence were negative, there would certainly have already been a change system or its use.
Most of the companies surveyed have been using their ERP system for more than five years. When the ERP has a negative impact, replacement is certain
You can see the specific results of the survey in the following overview.
Survey results
What enterprise information system do you use?
Producer
Number of
Microsoft
17
SAP
13
proprietary (in-house development)
9
Helios
8
ABRA
6
K2
6
Ace 9
3
Other
39
I will not disclose
4
When was the implementation?
Year
Number of
2014 - 2015
8
2012 - 2013
4
2010 - 2012
10
2008 - 2009
10
2007 and earlier
51
I don't know
3
I will not disclose
3
Announce the work of your external ERP implementer as in school?
Averagemark
1,96
Does the enterprise information system you are using suit you?
suits
72
is sufficient
29
not sufficient
0
not suitable
3
I will not disclose
1
Does the system allow you to respond flexibly to customer requirements?
Yes
38
mostly yes
28
mostly not
2
I don't know
2
What is the average hourly rate of your ERP vendor?
over 3000,- CZK per hour
1
from 2000 CZK to 3000 CZK per hour.
6
from 1500 CZK to 2000 CZK per hour.
2
from 1000 CZK to 1500 CZK per hour
6
up to 1000 CZK per hour
1
What was the total investment in your ERP?
up to 1 mil.
10
from 1 million - up to 2.5 million
7
from 2.5 million - up to 5 million
5
from 5 million - up to 10 million.
4
over 10 million. CZK
6
I don't know
27
I will not disclose
4
How much do you invest in ERP maintenance each year?
up to 0,5 mil.
35
from 0,5 mil - up to 1 mil.
8
from 1 million - up to 2 million
1
over 2 million. CZK
4
I don't know
12
I will not disclose
5
Are you planning to invest in the development of an ERP system this year?
Yes
61
No
2
I don't know
2
I will not disclose
1
How much will be the investment in the development of the ERP system this year?
up to 0,5 miles.
33
from 0,5 mil - up to 1 mil.
8
from 1 million - up to 2 million
1
over 2 million. CZK
4
I don't know
8
I will not disclose
3
Are you preparing to change the erp system in the future?
Yes
8
Maybe
3
No
90
I don't know
8
I will not disclose
1
Are you interested in the topic of enterprise ERP systems? Use the contact form below to find out more about our retail, wholesale and logistics solutions.
Free e-book: 4 key steps for successful implementation of new software
When implementing new software, you need to be sure that your business requirements and goals are met. The right tools and software are quite elementary to improving processes, optimizing workflows and increasing productivity. But finding the ideal platform for your business needs is no cakewalk. That's why we've put together a handy overview with 4 key steps you should pay attention to so your efforts don't go to waste.
