Efficient processing of customer requests

Microsoft Dynamics 365 Customer Service enables the management of customer requests in a cloud application, i.e. from anywhere and everywhere via diverse communication channels or social networks. It offers a range of automated processes and intelligent request processing. Of course advanced reporting and analysis demands.

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Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service is a cloud-based application that helps organizations provide better customer service and solve customer problems faster and more efficiently.

  • Customer management and tracking requests, questions and complaints in one place.
  • Support for various communication channels (email, phone, web, chat, social media,...).
  • Functions for process automation and intelligent request processing.
Technology
Features
  • All data and communication in one place thanks to integration into one system.
  • Effective workflow management for fast and efficient processing of customer requests.
  • Advanced reporting and analysis
Customers
  • Executive Director
  • Chief Operating Officer
  • Sales Director
Retrieved from
  • All sectors where there is a need
    deal with customer service.
Price
  • Price for deployment
    • Already about in the low tens of MDs (lower hundreds of thousands of crowns)depends on the complexity.
  • Price of one license per month according to functionalities:
    • Customer Service Professional - 42,20 € / month
    • Customer Service Enterprise - 80,10 € / month
Distinction
  • Integration with the Microsoft ecosystem: Dynamics 365, Office, Teams etc.
  • Advanced artificial intelligence and machine learning features.
  • Flexibility and the possibility to adapt to specific needs.
  • A wealth of integration options on other third-party apps.

Related technologies

Blue Dynamic is a partner you can rely on

In our industry, quality service is key to customer satisfaction. It's not enough to just have a product. The customer cares about how we take care of them. By operating throughout the Czech Republic and Slovakia, we needed to modernize our IT systems to make our business processes simpler and more streamlined. We decided to start by looking for a solution to digitalize the service. We chose Blue Dynamic as our strategic partner for digital transformation. The decisive factors for us were business focus, transparency and competence in the field. They are people who first and foremost seek to understand the key business needs and then select the appropriate IT solution for them, and this suits us.

Pavel Balog
CFO

Case study

First of all, we would like to thank Blue Dynamic very much for their professional approach in all aspects of cooperation. We are fully aware that our overall requirements for the CRM system were not standard and an individual approach was directly required. At this point, I do not regret a single step with choosing a company that provided us with full comfort in the solution, individual approach and service. Not only am I satisfied with the company, but I can say straight away that I look forward to further future cooperation.

Ladislav Zimovjan
Sales Director

Case study

We chose Blue Dynamic as a strategic outsourcing partner for comprehensive 24x7 infrastructure and application support. The personal and team commitment of their team means real support for BCC innovation.

Jan Bloemendaal
Chief Information Officer

We chose Blue Dynamic to help us implement Dynamics AX in our newly created business unit in the Czech Republic. From day one, the entire team handled our requirements with a high level of professionalism and always provided a quick resolution to our requests and issues. After almost five months of working together, we are confident that we made the best choice!

Ivan Fernandez
IT Manager

We were looking for a partner who had proven experience with roll-out in Central and Eastern Europe and would help us guarantee compliance with legislative obligations. We got a partner who knew exactly what needed to be done and had an effective solution to all our requirements and needs. At the same time, he was able to get along with our current supplier better than we could. The results of the collaboration confirm that Blue Dynamic was a great choice.

Robin Hickson
Manager of Global ERP Systems and Integration

We chose Blue Dynamic consultants to implement Dynamics 365 - our previous system was already working under their supervision and they know our environment and needs perfectly. We believe that working with the new system will bring us further streamlining of our internal processes.

Ales Snizek
IT Project Manager

Created by potrace 1.16, written by Peter Selinger 2001-2019

Few suppliers offer the combination of industry knowledge, experience and quality 24/7 support. With Blue Dynamic's help, we have seen a real reduction in ICT costs while improving our ICT processes.

Nicola Campio
CFO

We were pleasantly surprised by the speed, stability and scope of the entire ERP system. But what we appreciated the most was the rocket speed of its implementation. As a bonus, the positive attitude of the Blue Dynamic team brought a pleasant atmosphere to the cooperation.

Ing. Pavel Čmelík
Managing Director of Inexad

We always strive for the best individual approach to our clients, so we were looking for a system supplier that would have similar priorities. Blue Dynamic met our expectations, tailoring the entire system directly to our need. The team consisted of true professionals who understand their craft. For us, CRM was the next step to happier clients and better organization within the company. We are glad we could put our trust in the hands of this company as they did everything as promised.

Jan Chodora
Sales Director CZ/SK

You can rely on Blue Dynamic

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Customers operating in 26 countries use our solutions and services.

Hundreds of customers

We have helped hundreds of customers improve their processes and IT operations.

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Millions of hours

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Need to know more? Contact us!

Štěpáín Kněžek Blue Dynamic

Štěpán Kněžek

Sales Manager
stepan.knezek@bluedynamic.cz
+420 607 032 908

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eGor KoValev

Account Manager
egor.kovalev@bluedynamic.cz
+420 720 953 784

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