Your customers are being more informed. They are often decided about a purchase before you can even address them. We will help your sales team find new ways to reach out to customers, build deeper relationships with them and provide them with personalized services every time they are in contact with your company. With Microsoft Dynamics 365 for Sales (formerly Microsoft Dynamics CRM), we can help you redesign your sales concept based on a new approach to customers. Your sales team will be able to focus on the right opportunities, acquire orders faster, and increase sales.
Can your company offer everything that the demanding customers of today expect? Do you have the full support of your CRM in carrying out this task?
Dynamics 365 for Sales represents a solution that manages relationships with customers, supports your efforts to maintain quality contact with customers, maps their needs, and collects data for usage in effective and targeted marketing and business planning. This solution is suitable for all companies that have to maintain an active relationship with customers.
Microsoft Dynamic 365 is an open, modern system with a large possibility of adjustments based on your needs. It enables integration into surrounding systems using modern technologies, including integration and data collection from social networks.
More informations:
Dynamics 365 for Sales represents a solution that manages relationships with customers, supports your efforts to maintain quality contact with customers, maps their needs, and collects data for usage in effective and targeted marketing and business planning. This solution is suitable for all companies that have to maintain an active relationship with customers.
Microsoft Dynamic 365 is an open, modern system with a large possibility of adjustments based on your needs. It enables integration into surrounding systems using modern technologies, including integration and data collection from social networks.
CRM function supporting sales:
Marketing functions:
Microsoft Dynamics 365 for Sales contains a high quantity of data about your customers. It helps you identify opportunities, track key parameters with intuitive sorting tools, campaign management features, and marketing analytics. By sorting customers according to various criteria, you can target your marketing campaigns to specific customer groups.
Ask your customers how satisfied they are with the delivery of products or services and offer them more through automatically generated communication. Adjust it to well-established company rules and the focus of your company through accessing the right information in each phase of your current campaign.
The customer support department will receive a comprehensive tool which will support the effort to provide consistent services, and increase the loyalty of your customers. We guarantee to effectively manage incidents that afflict your customers and monitor the timely fulfillment of SLAs. An integrated knowledge base is available to reduce the time required to deal with repeated incidents.
The support process can be customized according to your established company rules and the focus of your company.
Customer service functions:
