Comprehensive set of features for marketing, sales and service
CRM
Microsoft Dynamics CRM is a solution for customer relationship management - CRM (Customer Relationship Management). It is especially suitable for companies that do not use CRM integrated directly in Dynamics 365
Microsoft Dynamics CRM
Complete customer orientation, faster order acquisition, systematic trust building, all this is brought by Dynamics CRM. It provides all the tools needed to create and maintain a good overview of your customers - from first contact through sales to follow-up care. By unifying and automating business processes, it helps reduce costs and increase profitability to nurture customer satisfaction and loyalty in sales, marketing and customer service. Microsoft Dynamics CRM is available for on-premises deployment and as a cloud service.
Complete communication with clients in one place
Microsoft Dynamics CRM contains three basic modules:
Marketing
- Increases the effectiveness of marketing investments. Enables you to identify opportunities and track key performance indicators (KPIs) with intuitive segmentation tools, campaign management features and marketing analytics.
- You will be able to effectively plan, execute and monitor campaigns through marketing workflows that reduce manual tasks.
- It provides access to the right information at every stage of an ongoing campaign.
Sales
- It optimizes sales processes and provides the sales team with a comprehensive view of customer and order data.
- Increases close rates through useful reports and tools to help identify products that customers are interested in.
- It provides an approach to devoting your time to sales activities rather than administration. Intelligent communication tracking, workflow automation and powerful tools reduce the volume of manual data entry.
- It improves visibility into business operations and supports more informed decision-making with integrated dashboards, predefined reports and automated tracking of sales forecasts.
Positive Customer experience is an increasingly important component that determines the success of any company. The customer experience is also crucial for acquiring, but most importantly retaining all customers.
Services
- It gives customer support specialists access to a complete case history and customer data so they can provide consistent service that will increase customer loyalty and boost profitability in the long run.
- It will take advantage of flexible service planning and knowledge base capabilities to quickly access the materials you need and then quickly resolve issues.
- CRM is a comprehensive customer service and support solution with a familiar Microsoft Outlook user interface that can be easily adapted to the specific needs of a particular customer service provider.
