Microsoft Dynamics 365 Field Service

Solve your service problems once and for all. Microsoft Dynamics 365 Field Service helps you provide service directly at the customer's site. This application combines workflow automation, scheduling algorithms and mobility. Have mobile success workers who always solve customer problems.

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Reduce costs, increase profits

02

Connecting technicians in the field

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Intelligent service planning in the field

04

Communication with customers

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Unification of working procedures

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Optimisation of human resources

MICROSOFT DYNAMICS 365 FIELD SERVICE

With Microsoft Dynamics 365 Field Service:

Solve your service problems once and for all. Dynamics 365 Field Service helps you provide service directly at the customer's site. This application combines workflow automation, scheduling algorithms and mobility. Have mobile success workers who always solve customer problems.

PROVIDE SERVICES PROACTIVELY
PLAN RESOURCES INTELLIGENTLY
GET AN OVERVIEW OF YOUR CUSTOMERS
MAKE YOUR TECHNICIANS' JOB EASIER

Provide services proactively

Provide services proactively
With the Internet of Things (IoT) and remote detection, solve problems before they happen.
Reduce costs and increase profits, moving from a service planning model to predictive maintenance, thanks to real-time data and IoT.
Communicate with customers through automated reminders and provide predictable service to increase customer satisfaction.

Plan your resources intelligently

Unify workflows and reduce operating costs with a combination of Field Service
and Dynamics 365 Customer Service.
Optimize technician resources with automated scheduling that minimizes travel time and maximizes utilization. Use manual, semi-automated or fully automated scheduling with artificial intelligence tools.

Get customer insight

Send automated personalised surveys to your customers.
Connect with Microsoft Power Automate to improve proactive services with artificial intelligence (AI)-based designs.
Combine Dynamics 365 Supply Chain and Field Service features to get a holistic view of the customer. Define service level agreements and exceed customer expectations.

Make your technicians' job easier

Give your technicians access to real-time workflows they can use for maintenance.
Connect new employees with experienced ones via video calls Dynamics 365 Remote Assist so they can consult in real time.
Allow field technicians to manage work orders and appointment schedules, providing them with access to detailed instructions and customer data. Give them the ability to take photos, videos and voice memos using a mobile app.

Why use Microsoft Dynamics 365 Field Service

Reduce costs, increase profits
Connecting technicians in the field
Intelligent service planning in the field
Communication with customers
Unification of working procedures
Optimisation of human resources

More about Dynamics 365 More about Microsoft

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Blue Dynamic is a partner you can rely on

In our industry, quality service is key to customer satisfaction. It's not enough to just have a product. The customer cares about how we take care of them. By operating throughout the Czech Republic and Slovakia, we needed to modernize our IT systems to make our business processes simpler and more streamlined. We decided to start by looking for a solution to digitalize the service. We chose Blue Dynamic as our strategic partner for digital transformation. The decisive factors for us were business focus, transparency and competence in the field. They are people who first and foremost seek to understand the key business needs and then select the appropriate IT solution for them, and this suits us.

Pavel Balog
CFO

Case study

First of all, we would like to thank Blue Dynamic very much for their professional approach in all aspects of cooperation. We are fully aware that our overall requirements for the CRM system were not standard and an individual approach was directly required. At this point, I do not regret a single step with choosing a company that provided us with full comfort in the solution, individual approach and service. Not only am I satisfied with the company, but I can say straight away that I look forward to further future cooperation.

Ladislav Zimovjan
Sales Director

Case study

We chose Blue Dynamic as a strategic outsourcing partner for comprehensive 24x7 infrastructure and application support. The personal and team commitment of their team means real support for BCC innovation.

Jan Bloemendaal
Chief Information Officer

We chose Blue Dynamic to help us implement Dynamics AX in our newly created business unit in the Czech Republic. From day one, the entire team handled our requirements with a high level of professionalism and always provided a quick resolution to our requests and issues. After almost five months of working together, we are confident that we made the best choice!

Ivan Fernandez
IT Manager

We were looking for a partner who had proven experience with roll-out in Central and Eastern Europe and would help us guarantee compliance with legislative obligations. We got a partner who knew exactly what needed to be done and had an effective solution to all our requirements and needs. At the same time, he was able to get along with our current supplier better than we could. The results of the collaboration confirm that Blue Dynamic was a great choice.

Robin Hickson
Manager of Global ERP Systems and Integration

We chose Blue Dynamic consultants to implement Dynamics 365 - our previous system was already working under their supervision and they know our environment and needs perfectly. We believe that working with the new system will bring us further streamlining of our internal processes.

Ales Snizek
IT Project Manager

Few suppliers offer the combination of industry knowledge, experience and quality 24/7 support. With Blue Dynamic's help, we have seen a real reduction in ICT costs while improving our ICT processes.

Nicola Campio
CFO

We were pleasantly surprised by the speed, stability and scope of the entire ERP system. But what we appreciated the most was the rocket speed of its implementation. As a bonus, the positive attitude of the Blue Dynamic team brought a pleasant atmosphere to the cooperation.

Ing. Pavel Čmelík
Managing Director of Inexad

We always strive for the best individual approach to our clients, so we were looking for a system supplier that would have similar priorities. Blue Dynamic met our expectations, tailoring the entire system directly to our need. The team consisted of true professionals who understand their craft. For us, CRM was the next step to happier clients and better organization within the company. We are glad we could put our trust in the hands of this company as they did everything as promised.

Jan Chodora
Sales Director CZ/SK